# Refunds

> Issue full or partial refunds from the Ozow Dashboard, no code required.

Source: https://hub.ozow.com/integration-methods/no-code/refunds/

You can issue refunds to customers directly from the Ozow Dashboard without writing any code.
No-code refunds allow you to refund a completed payment back to the customer, either in full or
partially.

> ℹ️ **Float required**: Refunds are funded from your Ozow float. Make sure your float has
> sufficient funds before issuing a refund. See the [Float top-up
> guide](https://hub.ozow.com/payment-products/settlements-and-float/float-top-up.md).

> ℹ️ **Single refunds only**: No-code refunds are processed one transaction at a time. There is no
> bulk refund option via the Dashboard. If you need to issue refunds programmatically or in bulk,
> see [Refunds: One API](https://hub.ozow.com/integration-methods/apis/refunds/refund-a-payment.md) or [Refunds: Payments
> API](https://hub.ozow.com/integration-methods/apis/deprecated-integrations/refund-a-payment.md).

## Before you start

- You need access to the Ozow Dashboard at [dash.ozow.com](https://dash.ozow.com)
- Refunds must be enabled on your account, if you don't see the refund buttons on a transaction,
  contact [support@ozow.com](mailto:support@ozow.com) or your account manager to request access
- Only completed transactions can be refunded, pending or cancelled transactions cannot be refunded
- Your Ozow float must have sufficient funds to cover the refund amount

## How to issue a refund

### Step 1: Find the transaction

Log in to your Ozow Dashboard at [dash.ozow.com](https://dash.ozow.com).

In the left-hand navigation menu, go to **Transactions** → **View Transactions**. Use the available
filters to find the transaction you want to refund; you can search by transaction reference, bank
reference, or other available filters.

### Step 2: Open the transaction details

Once you have found the transaction, click **View Details** on the right-hand side of the
transaction row.

### Step 3: Select the refund type

On the transaction details screen, you will see two refund buttons in the top left:

| Button | What it does |
|---|---|
| **Refund** | Refunds the amount back to the original payment account, the same account the customer paid from |
| **Manual refund** | Allows you to change the destination account, for example, if a customer paid by card you can refund to a different bank account |

Click the appropriate button for your use case.

### Step 4: Enter the refund details

Complete the refund form:

- **Amount**: enter the amount to refund. You can refund the full amount or a partial amount
- **Reason**: enter the reason for the refund
- **RTC**: select whether you want the refund to be processed as a real-time clearing (RTC) payment
  for immediate payment, or as a standard EFT

Click **Submit**.

### Step 5: Track the refund

Once submitted, the refund will appear on the transaction details screen under **Transaction
Refunds**. You can track the status of the refund here.

To view all refunds across all transactions, navigate to **Refunds** in the left-hand navigation
menu. Use the date range filter to find the relevant refunds. You will be able to see the status of
each refund; for example whether it has completed successfully or failed.

## Support

If you don't see the refund buttons on a transaction, refunds may not be enabled on your account.
Contact [support@ozow.com](mailto:support@ozow.com) or your account manager to request access.

For further assistance with refunds contact [support@ozow.com](mailto:support@ozow.com) or reach out
to your account manager.