# Investec

> Investec customers sign in on Ozow's secure payment page, choose an account and approve the payment in their banking app.

Source: https://hub.ozow.com/payment-methods/money-in/pay-by-bank/investec/

Investec is one of the banks supported under Pay by Bank. Customers who bank with Investec can pay
directly from their bank account by signing in on Ozow's secure payment page and approving the
payment in their banking app.

It's enabled by default when you integrate with Ozow, so your customers can use it without any
additional setup.

Investec is one of the [banks that sign in on the Ozow page](https://hub.ozow.com/payment-methods/money-in/pay-by-bank.md#banks-that-sign-in-on-the-ozow-page).

## At a glance

| | |
|---|---|
| **Enabled by default** | Yes |
| **Customer needs** | An Investec account with internet banking and the Investec banking app |
| **Customer enters** | Internet banking username or email, and password |
| **How the customer approves** | In the Investec banking app |
| **Reversibility** | Irrevocable once confirmed. No chargebacks |
| **Refunds** | Yes, initiated by you. See [Refunds](https://hub.ozow.com/payment-methods/refunds.md) |
| **Transaction limits** | Your customer's own bank limits apply. Ozow sets no limit of its own |
| **Settlement** | Once a day: 15:00 on weekdays and 08:00 on Saturdays. No settlement on Sundays or public holidays |
| **Identity verification** | Mandatory for high-risk industries. See [Identity Verification](https://hub.ozow.com/integration-methods/apis/money-in/identity-verification.md) |

## How your customer pays

1. Your customer selects **Pay by Bank** at checkout, then **Investec**.
2. They enter their internet banking username or email and password.
3. They agree to securely share their online banking login details and accept Ozow's terms and
   conditions, then tap **Login**.
4. They select the Investec account they want to pay from and tap **Pay**.
5. They open the Investec app and approve the request.
6. They come back to the Ozow page, which shows a success screen, and tap **Return to merchant** to
   go back to your site.

![Investec customer journey](https://hub.ozow.com/assets/payment-methods/Hub_PBB_Investec.png)

## Enabling Investec

Investec is enabled by default as part of Pay by Bank. If you're integrated for payins, your
customers can already use it.

## Integrating Investec

Investec works with every integration that supports Pay by Bank. See
[Integrating Pay by Bank](https://hub.ozow.com/payment-methods/money-in/pay-by-bank.md#enabling-pay-by-bank).

**Standalone bank buttons.** To show your own Investec button and send customers straight to it,
skipping the bank list, pass its `institutionId`. See [Payment Method
IDs](https://hub.ozow.com/integration-methods/apis/money-in/payment-method-ids.md) and [Standalone payment
buttons](https://hub.ozow.com/integration-methods/apis/money-in.md#standalone-payment-buttons).
Investec icons are in [Brand assets](https://hub.ozow.com/payment-methods/brand-assets.md).

**Confirming payment.** Only fulfil an order once you've received a confirmed successful status from
Ozow. See [Statuses](https://hub.ozow.com/integration-methods/statuses.md).

## Testing

We recommend testing with small live payments in production. Production payments settle back to
you as normal, so it's safe to test this way. If you need staging credentials, contact
[Ozow support](mailto:support@ozow.com) or your account manager.

## Refunds, settlement and reconciliation

- **Refunds:** you can refund an Investec payment. That's your decision, not something the customer
  can force through their bank. See [Refunds](https://hub.ozow.com/payment-methods/refunds.md).
- **Settlement:** payments are settled once a day: 15:00 on weekdays and 08:00 on Saturdays. No
  settlement occurs on Sundays or public holidays. See
  [Settlements](https://hub.ozow.com/payment-methods/settlements-and-float/settlements.md).
- **Ozow Portal:** transactions and statuses update in real time on the Ozow Portal.

## Things to know

**Your customer needs internet banking.** They sign in with the same username and password they use
for Investec internet banking, so internet banking must be set up on their account.

**Your customer chooses the account before approving.** After signing in, they select which Investec
account to pay from on the Ozow page, then approve in their banking app.

**Your customer must return to the payment window.** After approving in their banking app, the
customer comes back to the Ozow page to complete the payment.

**Ozow Fast.** Returning customers can opt in to Ozow Fast on the sign-in screen for quicker logins
next time. Ozow securely stores certain login details. The banking password is never stored, so
customers always enter it. Ozow Fast isn't available in every case.

**Payments are irrevocable.** Once confirmed, the funds are yours. There's no chargeback process.

## FAQs

**How does my customer pay with Investec?**
They choose Pay by Bank at checkout, select Investec and sign in with their internet banking details
on Ozow's secure payment page. They choose an account, then approve the payment in their Investec
app.

**Do I need to enable Investec?**
No. It's enabled by default as part of Pay by Bank.

**Does Ozow store my customer's banking password?**
No. The banking password is never stored.

**Is there a limit on how much a customer can pay?**
Your customer's own bank limits apply. Ozow sets no limit of its own.

**When are Investec payments settled?**
Once a day: 15:00 on weekdays and 08:00 on Saturdays. No settlement occurs on Sundays or public
holidays.