Float top-up guide
Payouts and refunds are funded from your float balance. Set up your static top-up reference once, then load funds whenever your float runs low.
On this page11 sections
- Before you start
- Step 1: Log in to the Ozow Dashboard
- Step 2: Navigate to Float Top-ups
- Step 3: Click "Top-up Float"
- Step 4: Select your top-up type
- Step 5: Copy your static reference
- Step 6: Add Ozow as a beneficiary in your internet banking
- Step 7: Make a payment
- Low float balance alerts
- Topping up in future
- Support
Build with AI 3 packages
A build package is every page for one task, with the API operations they use. Copy the prompt into a coding assistant, or hand it the package itself: slim links to each page, full inlines all of them in one document.
- Refund a paymentEverything needed to refund a completed payment through One API, in full or in part, and to handle the statuses a refund moves through.
- Send a payoutEverything needed to pay money out to a customer's bank account or voucher with the Payouts API, including how to exercise the failure paths before going live.
- Migrate refunds from the Payments API to One APIEverything needed to move an existing refunds integration onto One API, with the legacy guide and its One API counterpart side by side.
Ozow uses your floatFloat The balance held with Ozow that payouts and refunds are paid out of. Both draw on it, and neither will process while it is empty. Payins do not need one, so if you only take payments you never meet it. balance to fund payoutPayout Money sent from a merchant to a bank account. Unlike a refund, a payout is not tied to a payment anyone made you, so you can pay anyone with a bank account. Payouts draw on your float rather than on your incoming payments, and they are not self-service: they need approval from Ozow and testing in staging first. transactions and refunds. Without sufficient funds in your float, payouts and refunds will fail. Before you can process any payouts or refunds, your float must have sufficient funds loaded. This guide walks you through setting up your static top-up reference and loading funds into your float.
You only need to complete this setup once.
Your static top-up reference and beneficiary details are permanent, they will not change. Once set up, all you need to do is make a payment to Ozow using your saved beneficiary details whenever you want to top up your float.
Before you start
- You need an active Ozow merchant account with payout and/or refund access enabled
- You need access to your internet banking to add Ozow as a beneficiary and make a payment
Step 1: Log in to the Ozow Dashboard
Visit dash.ozow.com and log in to your merchant account.
Step 2: Navigate to Float Top-ups
Go to dash.ozow.com/MerchantAdmin/Refund/ReferenceTopups
You can also find this page by navigating to Float in the left-hand menu.
Step 3: Click "Top-up Float"
Click the Top-up Float button on the right-hand side of the page.
Step 4: Select your top-up type
You will be redirected to the top-up type selection page at dash.ozow.com/MerchantAdmin/Refund/ReferenceTopUpTypeSelection.
Select No, Thanks and click Submit.
Step 5: Copy your static reference
You will be redirected to your static top-up reference page at dash.ozow.com/MerchantAdmin/Refund/GetStaticTopUpReference.
Copy your static reference by clicking the copy icon next to it.
Important
Do not alter your static reference in any way. It must be used exactly as shown. This reference is a unique identifier for your float in Ozow's system.
Step 6: Add Ozow as a beneficiary in your internet banking
Log in to your internet banking and add Ozow as a beneficiary using the banking details shown on the static reference page in Step 5. Save your static reference against the beneficiary details in your internet banking.
Important
Save your static reference against the beneficiary details in your internet banking. You must use this exact reference every time you top up. Do not change it.
Security warning
Only use the banking details shown on your Ozow Dashboard. Never use banking details shared by a third party or found outside of your official Ozow Dashboard.
Step 7: Make a payment
Once you have added Ozow as a beneficiary, make a payment for the amount you want to load into your float. Enter the desired top-up amount when making the payment.
Once Ozow receives your payment, the system will automatically assign the value to your float. You can confirm your updated float balance at dash.ozow.com/MerchantAdmin/Refund/ReferenceTopups.
Plan ahead
Given the 1-2 business day processing time, we recommend topping up your float before it runs low rather than waiting until funds are depleted. Your low float balance alert will help you stay ahead of this.
Low float balance alerts
As part of your payout and/or refund integration setup, Ozow will configure a low float balance email alert for your account. This alert notifies you automatically when your float balance drops below a threshold agreed on during setup, giving you time to top up before payouts or refunds start failing.
You do not need to set this up yourself, Ozow configures it as part of your integration. If you want to adjust your alert threshold at any time, contact support@ozow.com or your account manager.
Topping up in future
You never need to repeat the setup process above. Your beneficiary details and static reference are permanent. Whenever you want to top up your float:
- Log in to your internet banking
- Make a payment to the Ozow beneficiary you saved in Step 6
- Enter the desired top-up amount
- Your float will be updated automatically once the payment is received
Support
If you have any questions about your float or need assistance with the top-up process, contact support@ozow.com or reach out to your account manager.
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