Ozow Hub

Investec

Investec customers sign in on Ozow's secure payment page, choose an account and approve the payment in their banking app.

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Investec is one of the banks supported under Pay by BankPay by Bank The payer authorises the payment inside their own banking app or online banking, and the funds move from their bank account. No card is involved and no card details are entered.. Customers who bank with Investec can pay directly from their bank account by signing in on Ozow's secure payment page and approving the payment in their banking app.

It's enabled by default when you integrate with Ozow, so your customers can use it without any additional setup.

Investec is one of the banks that sign in on the Ozow page.

At a glance
Enabled by default Yes
Customer needs An Investec account with internet banking and the Investec banking app
Customer enters Internet banking username or email, and password
How the customer approves In the Investec banking app
Reversibility Irrevocable once confirmed. No chargebacks
Refunds Yes, initiated by you. See Refunds
Transaction limits Your customer's own bank limits apply. Ozow sets no limit of its own
SettlementSettlement Ozow paying the money you have collected into your bank account. Payins arrive at Ozow first and are settled to you on a schedule, so what a customer paid you today and what has been settled to you today are different amounts. Once a day: 15:00 on weekdays and 08:00 on Saturdays. No settlement on Sundays or public holidays
Identity verificationCustomer Identity Verification Checking that the payment instrument belongs to the natural person making the payment. Ozow requires it for merchants it has classified as high-risk, on Pay by Bank, Absa Pay, Capitec Pay, Nedbank Direct EFT, FNB Payment Requests and PayShap Request, and can disable those methods where it is not implemented correctly. Mandatory for high-risk industries. See Identity Verification

How your customer pays

  1. Your customer selects Pay by Bank at checkout, then Investec.
  2. They enter their internet banking username or email and password.
  3. They agree to securely share their online banking login details and accept Ozow's terms and conditions, then tap Login.
  4. They select the Investec account they want to pay from and tap Pay.
  5. They open the Investec app and approve the request.
  6. They come back to the Ozow page, which shows a success screen, and tap Return to merchant to go back to your site.

Investec customer journey

Enabling Investec

Investec is enabled by default as part of Pay by Bank. If you're integrated for payinsPayin A payment made by a consumer to a merchant. The direction most of this site is about: money coming in. Its counterpart is a payout, which sends money out and is not tied to any payment anyone made you., your customers can already use it.

Integrating Investec

Investec works with every integration that supports Pay by Bank. See Integrating Pay by Bank.

Standalone bank buttons. To show your own Investec button and send customers straight to it, skipping the bank list, pass its institutionId. See Payment Method IDs and Standalone payment buttons. Investec icons are in Brand assets.

Confirming payment. Only fulfil an order once you've received a confirmed successful status from Ozow. See Statuses.

Testing

We recommend testing with small live payments in production. Production payments settle back to you as normal, so it's safe to test this way. If you need staging credentials, contact Ozow support or your account manager.

Refunds, settlement and reconciliation

  • Refunds: you can refund an Investec payment. That's your decision, not something the customer can force through their bank. See Refunds.
  • Settlement: payments are settled once a day: 15:00 on weekdays and 08:00 on Saturdays. No settlement occurs on Sundays or public holidays. See Settlements.
  • Ozow Portal: transactions and statuses update in real time on the Ozow Portal.

Things to know

Your customer needs internet banking. They sign in with the same username and password they use for Investec internet banking, so internet banking must be set up on their account.

Your customer chooses the account before approving. After signing in, they select which Investec account to pay from on the Ozow page, then approve in their banking app.

Your customer must return to the payment window. After approving in their banking app, the customer comes back to the Ozow page to complete the payment.

Ozow Fast. Returning customers can opt in to Ozow Fast on the sign-in screen for quicker logins next time. Ozow securely stores certain login details. The banking password is never stored, so customers always enter it. Ozow Fast isn't available in every case.

Payments are irrevocable. Once confirmed, the funds are yours. There's no chargebackChargeback A completed card payment reversed by the customer's bank after a successful dispute. The funds come back out, and the process runs between the banks rather than through Ozow, so it is not something you can approve or refuse. Your transaction records and delivery confirmations are what it is decided on. process.

FAQs

How does my customer pay with Investec? They choose Pay by Bank at checkout, select Investec and sign in with their internet banking details on Ozow's secure payment page. They choose an account, then approve the payment in their Investec app.

Do I need to enable Investec? No. It's enabled by default as part of Pay by Bank.

Does Ozow store my customer's banking password? No. The banking password is never stored.

Is there a limit on how much a customer can pay? Your customer's own bank limits apply. Ozow sets no limit of its own.

When are Investec payments settled? Once a day: 15:00 on weekdays and 08:00 on Saturdays. No settlement occurs on Sundays or public holidays.

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